Privacy Policy

Last Updated: 01 February 2025

This Privacy Policy applies between you, the User of this Website, and Crown Banqueting Suite, a trading name of Crown Events Services Ltd. (“we”, “us”, or “our”), the owner and provider of this Website. We take your privacy very seriously. This policy explains how we collect, use, disclose, and safeguard your personal Data when you visit www.crownbanquetingsuite.com (the “Website”) or otherwise interact with our services. Please read this Privacy Policy carefully. By accessing or using our Website, you acknowledge that you have read, understood, and agree to the terms set out herein.

1. Definitions and Interpretation

Data:
All information that you submit to us via the Website, including any personal information. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.

Data Protection Laws:
Any applicable law relating to the processing of personal Data, including but not limited to the General Data Protection Regulation (EU) 2016/679 (GDPR) and any national implementing laws, regulations, and secondary legislation.

GDPR:
The General Data Protection Regulation (EU) 2016/679.

User or You:
Any third party that accesses the Website who is not either (i) employed by us and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to us and accessing the Website in connection with the provision of such services.

Website:
The website you are currently using, including any sub-domains of www.crownbanquetingsuite.com, unless expressly excluded by their own terms and conditions.

Notes on interpretation:

  • The singular includes the plural and vice versa.
  • Headings and sub-headings are for convenience only and do not affect interpretation.
  • References to statutory provisions include any modifications or amendments.

2. Scope of This Privacy Policy

This Privacy Policy applies only to the actions of Crown Banqueting Suite and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website, including any social media websites or third-party sites for which separate privacy policies may apply. For purposes of the applicable Data Protection Laws, Crown Banqueting Suite is the “data controller” – meaning we determine the purposes for which, and the manner in which, your Data is processed.

3. Data We Collect

We may collect the following Data, including personal Data, from you:

  • Name: To address you properly in communications.
  • Contact Information: Such as email addresses and telephone numbers.
  • Postal Address: If provided, to facilitate correspondence or services.
  • Usage Data: Information collected automatically about your visit to the Website, including your IP address, the dates and times of your visits, the frequency with which you access the Website, and details about how you use and interact with its content.

We collect Data in two primary ways:

A. Data Provided by You

You may provide us with your Data by:

  • Contacting us via the Website, telephone, post, or email.
  • Making inquiries or using our services (for example, when booking our venue).

B. Data Collected Automatically

When you access our Website, some information is collected automatically to help us improve our content and navigation. This may include technical information such as your IP address, browser type, device details, and usage patterns.

4. How We Use Your Data

We use your Data to:

  • Provide and Improve Our Services: Respond to inquiries, manage bookings, and enhance your experience on our Website.
  • Internal Record-Keeping: Maintain records for administrative and operational purposes.
  • Communications: Send you booking confirmations, reminders, and occasional emails regarding anniversaries, promotions, or special events.
  • Legitimate Interests: Process your Data for our legitimate interests, such as improving service quality and conducting analytics. If you object to such processing, please refer to the “Your Rights” section below.

All Data is processed in accordance with this Privacy Policy and applicable Data Protection Laws.

5. Who We Share Your Data With

We may share your Data with:

  • Our Employees, Agents, and Advisors: To facilitate and support our operations, respond to your inquiries, and manage your bookings.
  • Professional Service Providers: Such as IT or marketing service providers, who are bound by contractual obligations to keep your Data confidential and use it only for the purposes we specify.
  • Legal or Regulatory Authorities: When required by law or if necessary to protect our rights, property, or safety, or that of others.

We do not sell or rent your Data to third parties for their marketing purposes.

6. Keeping Your Data Secure

We implement appropriate technical and organizational measures to safeguard your Data. For example:

  • Access to your account is secured by a unique username and password.
  • Your Data is stored on secure servers with access controls.
  • We have procedures in place to respond to any suspected data breach.

If you suspect any misuse, loss, or unauthorized access to your Data, please contact us immediately at Bookings@crownbanquetingsuite.com.

For further guidance on online security, you may visit Get Safe Online.

7. Data Retention

We will retain your Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required or permitted by law. Even if your Data is deleted from our active systems, it may persist on backup or archival media for legal, tax, or regulatory purposes.

8. Your Rights

Under applicable Data Protection Laws, you have the following rights regarding your Data:

  • Right to Access: You may request copies of the information we hold about you.
  • Right to Rectification: You may request that we correct or update any inaccurate or incomplete Data.
  • Right to Erasure: You may request that we delete your Data.
  • Right to Restrict Processing: You may request that we restrict our use of your Data.
  • Right to Data Portability: You may request that we transfer your Data to another entity.
  • Right to Object: You may object to our processing of your Data, including where processing is based on our legitimate interests.

If you wish to exercise any of these rights or have any inquiries regarding your Data, please contact us at Bookings@crownbanquetingsuite.com. We will respond to your request in accordance with applicable Data Protection Laws.

If you are unsatisfied with our handling of your Data, you may have the right to lodge a complaint with the relevant data protection authority.

9. Links to Other Websites

Our Website may contain links to external websites for your convenience. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When changes are made, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your Data.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your Data, please contact us using the details below:

By using our Website, you acknowledge that you have read, understood, and agree to this Privacy Policy. Thank you for choosing Crown Banqueting Suite. We are committed to protecting your privacy and ensuring a secure online experience.